Download Customer Satisfaction in Airline Industry United Kingdom (British Airways) PDF

TitleCustomer Satisfaction in Airline Industry United Kingdom (British Airways)
Tags Quality (Business) Happiness & Self-Help Airlines Customer Satisfaction
File Size2.0 MB
Total Pages79
Document Text Contents
Page 39

Sharad GanjihalSharad Ganjihal

Figure 3 depicts different age wise travel by British Airways and their satisfaction passengers. ItFigure 3 depicts different age wise travel by British Airways and their satisfaction passengers. It

is very clear that passengers travelling under age 15 are very minimum and the highest is ageis very clear that passengers travelling under age 15 are very minimum and the highest is age

between 30 and 45, the second highest travel age group is above 45. The important point is agebetween 30 and 45, the second highest travel age group is above 45. The important point is age

above 45, are very much happy by 91 percent people. Least satisfied people from age group 30above 45, are very much happy by 91 percent people. Least satisfied people from age group 30

and 45 with 63 percent. So, British Airways need to concentrate more on 30 to 45 age groupand 45 with 63 percent. So, British Airways need to concentrate more on 30 to 45 age group

requirement.requirement.

Table 1: Age Group Wise Table 1: Age Group Wise Vs Total Passengers & Customer SatisfactionVs Total Passengers & Customer Satisfaction

Paired Samples StatisticsPaired Samples Statistics

Mean NMean N

Std.Std.

DeviationDeviation

Std. ErrorStd. Error

MeanMean

Pair Pair 1 1 Passengers Passengers (Male (Male / / 

Female)Female)

21.2500 21.2500 4 4 12.57975 12.57975 6.289876.28987

CustomerCustomer

SatisfactionSatisfaction

16.2500 16.2500 4 4 7.41058 7.41058 3.705293.70529

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